1.1. In these Conditions: "Conditions" are these terms and conditions of trading
and any special terms and conditions mentioned on any written quotation or acceptance
of the Consumers order.
1.2. "Consumer" means the party identified as the Consumer in these conditions to
whom Stuff-uk may agree to supply Products in accordance with these conditions.
1.3. A Customer that enters a Company Name in their account will be treated as a Business and all dealings are subject to our Business Terms and Conditions.
1.3.5. "Contract" is the contract for the purchase and sale of the products.
1.4. "Quotation" is a tender made by Stuff-uk whether oral or in writing.
1.5. "Stuff-uk" means Stuff-uk Limited of Chessington, Surrey, KT9 1TT or any
subsidiary or associated company.
1.6. "Products" means Products or services including but not limited to computer
hardware and software items to be provided by Stuff-uk to the Consumer in accordance
with these terms and conditions.
1.7. "Third Part Software" means all software owned by or licensed to the Consumer
from a third party owner (whether or not supplied by Stuff-uk) and which comprises
part of the Products.
1.8. Working days means all days other than Saturdays, Sundays and public holidays.
2. CONSUMER RIGHTS
2.1. The terms of these conditions do not affect a consumers statutory rights
2.2. The following terms shall only apply to those persons who purchase products
from Stuff-uk as a consumer as defined in the consumer protection (distance selling)
2.2.1 Goods shipped or invoiced to a business or company will be considered as goods sold
for resale or business use and therefore not considered a consumer sale, unless you expressly
inform us prior to shipment.
2.3. A consumer shall, subject to the terms set out in this clause 15, have the
right to cancel a contract within 7 working days from the day after the date of
the delivery of the products by stuff-uk to the consumer providing that the consumer
makes the request to stuff-uk in writing, fax or receipted email.
2.3.1 A Returns number will be issued and the return will be valid for 10 days -
the goods must be returned in this time.
2.4. Should a consumer exercise their right to cancel pursuant to this clause, Stuff-uk
will in accordance with the regulations, reimburse any payment made by the consumer
for the products within 30 days of receiving the goods back unless: -
2.4.1 The consumer does not take reasonable care of the products whilst in their
possession, either prior to or after cancellation. The consumer will be deemed not
to have taken reasonable care of the Products if there are any missing parts including
manuals, disks and cables, physical damage, data of any form recorded on the device,
distress or signs of installation.
2.4.2 The Product(s) is software or contain software or other copyright data media where the seal
to the licence has been broken.
2.4.3 Broken seals on Static Sensitive devices.
2.5. Any Products returned by the consumer under this clause must be returned carriage
paid within 10 days and insured by the consumer.
3. ORDER ACCEPTANCE
3.1. Stuff-uk may refuse to accept your order for any reason. We will not charge
you for the order and will refund any monies already paid for the order.
3.2. Your order will be deemed accepted once you are sent notification that your
order is accepted.
4.1. Stuff-uk endeavours to dispatch goods within 2 working days from receipt
of your order. You will be contacted in the event of your goods not being despatched
within 2 working days from acceptance of your order and given the option to either
cancel your order and receive a full refund, order a different product or wait for
4.2. The place for delivery of the Products will be notified to Stuff-uk by the
Consumer prior to despatch of the Products. If the Consumer fails to take delivery
of the Products or fails to give Stuff-uk adequate delivery instructions at the
time stated for delivery then Stuff-uk may store the Products until actual delivery
and charge the Consumer for the costs (including insurance) of storage and redelivery;
or sell the Products at the best price readily obtainable and (after deducting all
storage, selling and other expenses) account to the Consumer for the excess over
sums owing by the Consumer or charge the Consumer for any shortfall.
4.3. Risk shall pass to the Consumer at the time the Products are delivered by Stuff-uk
or their agents.
4.4. If Products have not been received, the Consumer must notify Stuff-uk within
7 days of the date of the invoice. If proof of delivery is required, this must be
requested within 14 days of the date of the invoice.
5. CANCELLATION AND RESCHEDULING
5.1. Stuff-uk may cancel the Contract with the Consumer by giving written notice
in the event that:
5.1.1. any invoices for the sale of Stuff-uk's Products are overdue for payment;
5.1.2. for reasons beyond the control of Stuff-uk it is unable to effect delivery
following the manufacturer's termination or recall of the Products or there is an
insufficient supply of Products from the manufacturer;
5.1.3. On the giving of such notice of cancellation, Stuff-uk shall repay to the
Consumer any sums paid in respect of the price of the Products.
6.1. Catalogues, price lists and other advertising literature or material as used
by Stuff-uk are intended only as an indication as to the price and range of Products
offered and no prices, descriptions or other particulars contained therein shall
be binding on Stuff-uk until the order is accepted.
6.2. All prices are given by Stuff-uk at the time of the order on an ex-works basis
and the Consumer is liable to pay for transport, packing and insurance.
6.3. All prices are exclusive of Value Added Tax and any similar taxes. All such
taxes are payable by the Consumer and will be supplied in accordance with UK legislation
in force at the taxpoint date.
6.4. Quotations may be withdrawn at any time prior to acceptance of order and shall
automatically be taken to have lapsed after 7 days from the date of the Tender.
7. PAYMENT TERMS
7.1. Invoices will be raised and dated by Stuff-uk on the date of despatch of the
Products. Unless otherwise specifically requested and agreed, invoices will be payable
prior to the despatch of the Products. Payments which are not received when payable
will be considered overdue and remain payable by the Consumer together with interest
for late payment from the date payable at the rate of 4% per annum above the base
rate for the time being of Barclays Bank plc. Such interest shall accrue on a daily
basis and be payable on demand after as well as before judgment.
7.2. In the case of cheque payments, prior to despatch, Stuff-uk may at its discretion
await clearance of the funds prior to despatch.
8. RETENTION OF TITLE & RISK
8.1. When all prices, taxes and charges due in respect of the Products and any Products
supplied previously to the Consumer have been paid in full, title to hardware Products
only shall pass to the Consumer.
8.2. The Consumer's power of sale or right to use such Products shall immediately
cease if an Administrative receiver is appointed over all or any part of its assets
or if it adjudicated bankrupt or enters liquidation whether compulsory or voluntary,
or if the Consumer makes an arrangement with its creditors, or generally becomes
unable to pay its debts within the meaning of the Insolvency Act 1986.
8.3. On termination of the Company's power of sale or right to use the Products
the Consumer will immediately hold the Products to the order of Stuff-uk.
9. SPECIFICATION OF PRODUCTS
9.1. Stuff-uk will not be liable in respect of any loss or damage caused
by or resulting from any variation for whatsoever reason in the manufacturer's specifications
or technical data and will not be responsible for any loss or damage resulting from
curtailment or cessation of supply following such variation. Stuff-uk will use its
reasonable endeavours to advise the Consumer of any such impending variation as
soon as it receives any such notice thereof from the manufacturer. Stuff-uk will
not charge you for the order and will refund any monies already paid for the order
should you wish to cancel.
9.2. Unless otherwise agreed, the Products are supplied in accordance with the manufacturer's
standard specifications as these may be improved, substituted or modified. Stuff-uk
reserves the right to increase its quoted or listed price, or to charge accordingly
in respect of any orders accepted for Products of non-standard specifications "Specials"
and in no circumstances will it consider cancellation of such orders or the return
of such orders.
10. ERRORS AND OMISSIONS
10.1 Stuff-uk makes every effort to ensure that all prices and descriptions quoted
in its catalogue and on its website are correct and accurate. However mistakes will
occasionally occur. In the case of an error or omission, Stuff-uk will be entitled
to rescind the contract, notwithstanding that it has already accepted the Customer's
order and/or received payment from the Customer. Stuff-uk's liability in that event
will be limited to the return of any money the Customer has paid in respect of the
11. PROPRIETARY RIGHTS IN SOFTWARE PRODUCTS
11.1. The Consumer hereby acknowledges that any proprietary rights in any Third
Party Software supplied hereunder including but not limited to any title or ownership
rights, patent rights, copyrights and trade secret rights, shall at all times and
for all purposes vest and remain vested in the Third Party Software owner.
11.2. The Consumer hereby acknowledges that it is its sole responsibility to comply
with any terms and conditions of licence attaching to Third Party Software supplied
and delivered b Stuff-uk (including if so required the execution and return of a
Third Party Software licence). The Consumer is hereby notified that failure to comply
with such terms and conditions could result in the Consumer being refused a software
licence or having the same revoked by the proprietary owner. The Consumer further
agrees to indemnify Stuff-uk in respect of any costs, charges or expenses incurred
by Stuff-uk at the suit of a Third Party Software owner as a result of any breach
by the Consumer of such.
11.3. NO TITLE OR OWNERSHIP OF SOFTWARE PRODUCTS OR ANY THIRD PARTY SOFTWARE LICENCED
TO THE CONSUMER UNDER THIS AGREEMENT IS TRANSFERRED TO THE CONSUMER UNDER ANY CIRCUMSTANCES.
12. ACCEPTANCE / RETURN OF NON CONFORMING PRODUCTS
12.1. The Consumer shall notify Stuff-uk of any shortage of quantity or damage to
the Products or any alleged failure to comply with its description in writing within
7 working days of receipt of the Products.
12.2. Returns under this heading must be made subject to the following: -
(For returns under distance selling regulations see section 2 above)
12.2.1. prior authority having been obtained from Stuff-uk which will be given at
Stuff-uk's sole discretion;
12.2.2. the Products must be properly packed;
12.2.3. the Product is still covered by warranty (see section 13).
12.3. If Stuff-uk agrees to accept return of the Products. Stuff-uk will arrange
to collect the goods. If upon inspection the goods have been mistreated, used in
an inappropriate manner or are in fact not faulty, Stuff-uk reserves the right to
charge a 15% restocking fee.
13.1. If any part of the hardware Products should prove defective in materials or
workmanship under normal operation or service, such Products will be repaired or
replaced only in accordance with any warranty cover or terms as provided by the
manufacturer of the Products PROVIDED THAT no unauthorised modifications to the
Product or to the system of which the Product forms part have taken place. Stuff-uk
is not responsible for the cost of labour or other expenses incurred in repairing
defective or non-conforming parts.
13.2. If the Products are rejected by the Consumer as not being in accordance with
the Consumer's order pursuant to clause 12.1, Stuff-uk will only accept the return
of such Products provided that it receives written notification thereof giving detailed
reasons for rejection. Stuff-uk will not consider any claim for compensation, indemnity
or refund under liability, if any, has been established or agreed with the manufacturer
and where applicable the insurance company. Under no circumstances shall the invoiced
Products be deducted or set off by the Consumer until Stuff-uk has passed a corresponding
14.1. The Consumer shall indemnify Stuff-uk against all reasonable losses arising
out of the Consumer's breach or breaches of these conditions of sale.
15. FORCE MAJEURE
15.1. Stuff-uk shall be entitled to cancel or rescind the contract if the
performance of its obligations under the contract is in any way adversely affected
by any cause whatsoever beyond Stuff-uk's control including (but not limited to)
the delays or default of any sub-contractor, war, strike, lock-out, trade disputes,
flood, accident to plant or machinery, shortage of materials or labour."
16.1. This agreement may be terminated forthwith by notice in writing:
16.1.1. By Stuff-uk if the Consumer fails to pay any sums due hereunder by the due
date notwithstanding the provisions for late payment as in clause 7.1.
16.1.2. If either party fails to perform any of its obligations under this Agreement
and such failure continues for a period of 14 days after written notice thereof,
by the other party.
16.1.3. If either party is involved in any legal proceedings concerning its solvency,
or ceases trading, or commits an act of bankruptcy or is adjudicated bankrupt or
enters liquidation, whether compulsory or voluntary, other than for the purposes
of an amalgamation or a reconstruction, or makes an arrangement with creditors or
petitions for an administration order or has a Receiver or Manager appointed over
all or any part of its assets or generally becomes unable to pay its debts within
the meaning of Section 123 of the Insolvency Act 1986,then without prejudice to
any other rights or remedies available to it, the other party shall have the right
to terminate this Agreement forthwith.
16.2. Any termination of this Agreement pursuant to this clause shall be without
prejudice to any other rights or remedies a party may be entitled to hereunder or
at law, and shall not affect any accrued rights or liabilities of either party.
17. EXPORT AND/OR RE-EXPORT LIMITATION
17.1. Having regard to the current statutory or other United Kingdom government
regulations in force from time to time and, in the case of Products manufactured
in the United States of America, to the current export rules and regulations of
the United States Department of Commerce in force from time to time and regardless
of any disclosure made by the Consumer to Stuff-uk of an ultimate destination for
any Products, the consumer will not export or re-export any Products without first
obtaining all such written consents or authorisations as may be required by any
applicable government regulations.
18.1. Neither party shall be liable to the other for any delay in failure to perform
its obligations hereunder (other than a payment of money) where such delay or failure
results from force majeur, act of God, fire, explosion, accident, industrial dispute
or any cause beyond its reasonable control.
18.2. Any documents or notices given hereunder by either party to the other must
be in writing and may be delivered personally or by recorded delivery or registered
post and in the case of post will be deemed to have been given 2 working days after
the date of posting. Documents or notices shall be delivered or sent to the addresses
of the parties on the first page of this Agreement or to any other address notified
in the normal course of trading in writing by either party to the other for the
purpose of receiving documents or notices after the date of this Agreement.
18.3. These terms and conditions shall be construed in accordance with English Law.