Spot the difference

Tuesday, 10 November 2015

Spot the difference

When is a bargain not a bargain?

I recently had the misfortune of using an online retailer called Nigel O'Hara. It seems that their business model is based on getting as much money as possible by advertising products that they do not have at unbelievably low prices. The unwitting customer pays their money in the hope of getting a bargain. So for the next 3-4 weeks they are sitting on your money. They do not issue refunds but instead request that you issue a charge back through your card issuer. A process in itself rather time consuming.

After reading some of the online reviews it beggars belief that people actually use this website.

There are some happy customers but over 35% of them seem to think the website s a scam. The positive reviews are such a contrast and all a bit similar that the sceptic in me would perhaps think they may not be entirely genuine.

Makes us wonder here at what we have to do. Yes we have upset customers, but less than 1% make negative reviews about us. We respect our genuine competitors but cannot condone such borderline activity.

I am sure we would not be able to remain in business if we didn't answer the phone in a handful of rings and reply promptly to customer emails.

One wonders how the people at Nigel O'hara can sleep at night?